Terms of Service

VitalSync is a wellness and fitness application that helps you track nutrition, training, activity and recovery, and that turns those records into suggestions about what to do next.

VitalSync is not a medical device and does not provide medical care. It does not diagnose, treat or prevent any disease. See our Wellness & Safety notice, which forms part of these terms.

• You must provide a valid email address and keep your sign-in credentials confidential.
• You are responsible for activity under your account. Tell us promptly if you believe it has been compromised.
• You must be old enough to consent to the processing of your own health data in your jurisdiction, and above the minimum age required during onboarding.
• One person per account; do not share access to your health records.

• Do not use the service to harm yourself or others, or to promote disordered eating, extreme restriction or unsafe training.
• Do not attempt to access another person's data, probe or circumvent plan limits, or interfere with the service's operation.
• Do not upload unlawful content, or images of other people without their consent.
• Do not resell, scrape or systematically extract the service or its data.

• Paid plans are subscriptions billed monthly in advance through our payment provider, on their hosted checkout page.
• Your plan renews automatically each month until you cancel. Where the plan includes a renewal date in the app, treat it as an estimate of the next renewal window rather than a guarantee of the exact charge date.
• You can cancel at any time from Settings → Subscription. Cancelling stops future renewals; you keep access until the end of the period you already paid for.
• Access to paid features follows the state of your subscription. If a subscription is cancelled, expires, or payment cannot be collected, paid features are withdrawn.
• Prices may change; we will tell you in the app before a change affects your renewal.
• For billing questions or to request a refund, contact support.vitalsync@gmail.com. Refunds are considered case by case and are subject to the payment provider's rules and your statutory rights.

• Recommendations, briefings, coach answers, workout plans, meal ideas and reviews are generated automatically from the data you log.
• They are informational suggestions and may be incomplete or wrong. Review anything before you act on it.
• Nutrition values — including those produced from food photos — are estimates, not measurements. Calorie expenditure estimates are also approximate.
• You remain responsible for your own training, nutrition and lifestyle decisions.

You keep ownership of the data and images you upload. You grant us the limited licence needed to store, process and display it back to you, and to send it to our processors as described in the Privacy Policy so the features you use can work.

You can export your data and delete it at any time, as described in the Privacy Policy.

The application, its design, its exercise and food reference data, and its content are owned by NIHAR JENA or its licensors and are protected by applicable law. You receive a personal, non-transferable right to use the service for your own non-commercial purposes.

We aim to keep the service available but do not guarantee uninterrupted access. Features may change, and third-party model, payment or infrastructure providers may be temporarily unavailable.

We may suspend the service for maintenance, or if your use breaches these terms or creates risk for us or other users.

VitalSync does not provide medical advice, diagnosis or treatment, and no content in the app creates a doctor-patient relationship. Always stop if you experience pain, dizziness, chest discomfort, breathlessness or any concerning symptom, and seek assessment from a qualified professional. If you have a medical condition, are pregnant, are recovering from injury, or take medication, consult a qualified professional before changing your nutrition, training or recovery behaviour.

To the maximum extent permitted by law, we are not liable for indirect or consequential loss, or for loss arising from your reliance on generated estimates or suggestions, from your training or nutrition choices, or from any interruption of the service.

Nothing in these terms limits liability that cannot lawfully be limited, or your statutory consumer rights.

You may stop using the service at any time and delete your account from Settings → Account.

We may suspend or terminate an account that breaches these terms, is used unlawfully, or creates a security or abuse risk.

We may update these terms as the service evolves. The version date is shown at the top. Continuing to use the service after an update means you accept the revised terms.

These terms are governed by the laws of AUSTRIA, without affecting your statutory rights as a consumer.

Operator: NIHAR JENA, DOEBLERGASSE 3, 1070 VIENNA, AUSTRIA. Contact: support.vitalsync@gmail.com. Version 2026-10-07.